Can I Pick My Order Up In Person?
Sorry we only provide shipped orders and do not offer in person pick ups.
Do You Ship Internationally?
We currently only provide shipping domestically to New Zealand.
Special Delivery Instructions
Let us know during checkout in the comment box whether you have any special delivery instructions. If your order is returned to us due to incorrect or incomplete delivery details, we will happily re-send it to an updated address for you, however another delivery charge will apply for this.
How Long Will It Take To Get My Package?
We aim to ship your package within 1-2 working days of receiving your order. We send orders by either NZ Post tracked mail or Courier Post.
Once shipped the order should arrive within the following time period:
North Island: 1-3 working days
South Island: 2-3 working days
We will provide you with a tracking number and link by email once the order has been processed.
These services are “non-signature required” and the order will be left at your door or in your letterbox if you are not home to receive it. Neither NZ Post, Courier Post nor Diamond Craft are liable for parcels that are stolen, damaged or lost after an order has been delivered to the correct address.
What Happens If My Package Is Lost Or Damaged?
We use NZ Post/Courier Post and International Air tracked service. This is “non-signature required” and the order will be left at your door or in your letterbox if you are not home to receive it. Neither Courier Post nor Diamond Craft are liable for parcels that are stolen, damaged or lost after an order has been delivered to the correct address.